Desk Overflow customers

Set up your way

The same $499/month Basic service, with your choice of base implementation.

Guided self-setup

$0 base setup

You enter business information, approved FAQs, availability and notification recipients in your invited service account. We provide the guide and review the launch checklist.

One location and one English inbound answering flow.
Templates and email help for access or platform faults.
One launch checklist review; no custom prompt writing, migrations, hands-on configuration or unlimited training.

Choose self-setup →

Done-for-you base setup

$500 once

We configure one inbound agent, one location, approved FAQ content, one forwarding/fallback flow and email lead notifications.

Acceptance tests and one consolidated revision round.
You provide accurate approved content, access, phone authorization and sign-off.
New integrations, additional locations, bulk data migration and add-on setup are separate.

Choose paid setup →

Add-ons retain the configuration charges shown in the selector even when you self-set up the base plan. Both options require compatible telephony, an accepted order/data schedule, successful testing and written Go-Live. Monthly service starts at approved Go-Live; no automatic trial-end charge.

Support expectations

Support is by email or our support form, reviewed during published business hours: Monday–Friday, 6–9 p.m. Central, excluding holidays. Initial reply target is within two business days; this is a target, not a guaranteed resolution SLA. This is not an emergency dispatch service or a 24/7 staffed support desk. Automated call coverage follows your approved schedule.

For an immediate routing problem, use the carrier rollback instructions agreed at launch and then contact us. An emergency requires the appropriate emergency service.

Open printable order worksheet — a preparation tool; your final order and data schedule are completed privately with Desk Overflow.