Desk Overflow customer Order

Version 2026-11-03-v6 · Provider: Cory Chandler, sole proprietor DBA Desk Overflow · desktopoverflow@gmail.com

Worksheet for preparing the final customer-specific order. This page does not submit, store, verify signatures, charge or activate service. Complete all terms and attach the final data schedule before obtaining both parties’ signatures. Use your browser’s Print / Save PDF command; blank fields must not remain in an executed copy.

Order reference, issue date and final versionCustomer legal name, entity, billing/service addressAuthorized customer signer, title, business contactProvider mailing/contact address, notice contacts and agreed venue

1. Services and setup responsibility

Basic: one business location, one English inbound answering flow, approved FAQ content, lead capture and email notifications; 250 AI-connected minutes per monthly service period. No automatic paid overage. Extra-minute add-on adds 250 minutes with no rollover.

Choose one: Guided base self-setup USD0 / Optional done-for-you base setup USD500

Done-for-you scope: one agent/location, approved FAQ content, one forwarding/fallback flow, email notices, acceptance testing and one consolidated revision round. Self-setup includes guide/templates, access/platform-fault support and one launch checklist review. Add-on configuration fees remain separate.

Selected add-on	Setup USD	Monthly USD
Calendar booking	150	99
Website chat	150	99
CRM/pipeline	199	99
Review requests	149	79
Email follow-up	149	99
250 extra minutes	0	99

Purchased items only, exact limits, prerequisites, approved variations and excluded workTotal one-time implementation USD; total monthly USD; applicable taxes/exemption review

2. Timing, testing and billing

Implementation begins after complete prerequisites and any agreed setup payment. Monthly service is USD499 plus selected monthly add-ons and applicable taxes, starting only at written approved Go-Live after testing. No trial-end auto-charge. Separate processor-supported recurring authorization or customer-paid invoices are required. Cancellation may be requested by email or available Stripe portal before another renewal; ordinarily effective at current paid-period end. Setup refund is based on reasonable documented work actually performed, subject to agreement remedies and mandatory law.

Implementation target/prerequisites; test record and Go-Live approval methodMonthly anniversary, first invoice timing and recurring authorization reference

Support review hours: M–F 6–9 p.m. Central excluding holidays; initial reply target two business days, not guaranteed resolution. This is not emergency dispatch or a 24/7 staffed support desk.

3. Data, authority and exit

Attached Data Schedule reference/version; actual processors, retention, notices and settingsNumber ownership, route, change window, fallback, rollback and transfer/export rightsMetering source, service-period boundaries, alerts and verified no-overage fallbackExit/export window, deletion/backup/legal-retention rules and access revocation

The v6 Service Agreement, Billing terms and Data Processing terms are attached or supplied as exact versioned copies, along with this Order and final Data Schedule. Existing signed orders are not changed by public website updates. Resolve any conflicting or special terms expressly before signing. Standard scope excludes card details, passwords, government identifiers, health/sensitive/regulated workflows, outbound AI and SMS unless separately approved and supported.

4. Acceptance

Customer signer / title / signature / dateProvider signer / signature / date

Retain the complete mutually accepted documents. These signatures do not alone authorize payment-method storage, recurring charges, number porting or unspecified live routing changes.