Website chat & AI conversations
Engage website visitors and capture inquiries; guided lead form included.
Chat capture now; AI conversation optionalOur services
A more capable front desk, without more busywork.
Desk Overflow combines AI answering, smart intake and optional follow-up tools into one managed customer experience.
Plan my call coverage ↗CORE FEATURE
AI reception that follows your playbook
Give callers consistent answers about your services, hours, availability and next steps. Your team remains in control of what the AI may say or do.
- Approved answers and call handling
- Business-specific conversational flows
- Pre-launch testing and handoff rules
CALL WORKFLOW
After-hours and overflow coverage
When the team is tied up, give callers a place to explain what they need. Optional text-back workflows are configured only after consent and compliance checks.
- Inquiries outside normal hours
- Contact information and lead summaries
- Optional consent-based follow-up
CALL WORKFLOW
Capture the information that matters
Collect service type, location, timing and contact details according to your intake rules—so your team can take over with useful context.
- Service and urgency questions
- Structured lead fields and summaries
- Custom categories and routing
CALL WORKFLOW
Coordinated appointments, not calendar chaos
Connect compatible calendars and establish rules before offering times or confirming appointments. Where booking isn't configured, record a request for staff review.
- Calendar integration review
- Approved booking rules
- Optional reminder workflows
Expand when you're ready
One business toolkit. More possibilities.
Custom-quoted HighLevel-powered add-ons and supported integrations.
CRM & opportunity pipelines
Organize contacts, conversations, lead stages and team follow-ups.
Optional managed setupSMS & email follow-up
Send approved reminders, updates and follow-ups with proper permissions.
Usage and compliance applyReviews & reputation
Ask customers for reviews, monitor feedback and manage supported responses.
Optional managed setupCalendar & reminders
Connect approved calendars, reminders and rescheduling workflows.
Availability depends on integrationReporting & analytics
See calls, lead volume, contact activity and performance at a glance.
Optional managed dashboardWebsites, funnels & forms
Build lead-generation pages, capture forms and conversion journeys.
Custom project quoteSocial media management
Plan and schedule content for connected business profiles.
Custom content scopePayments & invoicing
Set up authorized estimates, invoices and payment workflows.
Client-owned billing setupAutomations & integrations
Join the tools your team uses and automate selected handoffs.
Quoted per workflowMulti-location routing
Customize location hours, services, transfers and team routing.
Custom scopeAI knowledge & advanced flows
Build tailored call flows and approved information sources.
Premium implementationReady to stop losing opportunities?
Tell us about your calls. We'll build a realistic plan around your business.
